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Refund & Cancellation Policy for Cleaning Recruit. 

1. Your Rights

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. If we fail to meet this standard, you are entitled to a repeat service or, where appropriate, a price reduction.

2. Cancellations

  • More than 24 hours’ notice: Full refund.

  • Less than 24 hours’ notice: Up to 50% cancellation fee may apply.

  • No access / same-day cancellation: May be charged in full.

3. Service Issues

If you are dissatisfied, you must notify us within 24 hours of service completion.

Where a service has not been carried out with reasonable care and skill, we will offer:

  • A free re-clean, or

  • A partial refund (where appropriate).

Refunds are assessed based on evidence and the agreed scope of work.

4. Refund Processing

Approved refunds are issued to the original payment method via Stripe.
Processing time: typically 5–10 working days, depending on your bank.

5. Disputes

Customers agree to contact us first to resolve any concerns before initiating a payment dispute. We aim to resolve all complaints fairly and promptly.

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Refund Policy – Cleaning Recruit

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Effective Date: 19/02/2026
Business Name: AL&DAN Ltd t/a Cleaning Recruit


Website: www.cleaningrecruit.co.uk

Email: info@cleaningrecruit.co.uk
Phone: +44 7424 845181

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1. Our Service Model

Cleaning Recruit is a cleaning recruitment and staffing platform that connects customers with independent subcontractor cleaners. We arrange bookings, coordinate services, and process payments on behalf of subcontractors.

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2. Cancellations by Customers

More than 24 Hours Before Scheduled Service

Customers may cancel their booking free of charge if cancellation is made at least 24 hours before the scheduled service start time. Any payment made will be fully refunded.

Less than 24 Hours Before Scheduled Service

Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the booking value to compensate the allocated cleaner.

Same-Day Cancellation or No Access

If access is not provided at the scheduled time, or the booking is cancelled on arrival, the booking may be charged in full.

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3. Refunds for Service Issues

If you are dissatisfied with the service:

  • You must notify us within 24 hours of service completion

  • We may offer:

    • A free re-clean, or

    • A partial refund, depending on the circumstances

Refunds are assessed fairly based on evidence (e.g., photos, description of issues) and communication with the assigned cleaner.

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4. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Issues reported after 24 hours of service completion

  • Pre-existing property damage

  • Failure to provide access to the property

  • Unrealistic expectations beyond the scope of agreed service

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5. Processing of Refunds

Approved refunds will be processed via the original payment method through Stripe.

  • Refunds typically take 5–10 business days to appear, depending on your bank.

  • Processing times may vary based on your card provider.

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6. Force Majeure

Cleaning Recruit is not liable for delays or cancellations caused by events beyond our reasonable control (e.g., severe weather, transport disruption, illness).

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7. Payment Disputes

Customers agree to contact Cleaning Recruit directly to resolve any concerns before initiating a chargeback or dispute via their bank. We are committed to resolving issues promptly and fairly.

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